Kyivstar illegally deducted from customer’s account about 4 thousand UAH


According to deceived the client is Kyivstar, outgoing and incoming calls are charged 150 UAH/min Outgoing messages cost 15 UAH, GPRS UAH 20 per 50 KB. Photo: RBC-Ukraine

Ukrainian mobile operator Kyivstar is deducted from customer’s account about 4 thousand UAH. At that time the client was on the plane and did not use communication services.

“Flying in an airplane, the altitude of 10 kilometers. The phone was in my bag. Here comes SMS: “Welcome to the roaming the planes!”. Then they started upgrading the messengers and burned the EDGE icon”, – wrote in Facebook Alexander Dovgopol, writes UNIAN.

According to deceived the client is Kyivstar, outgoing and incoming calls are charged 150 UAH/min Outgoing messages cost 15 UAH, GPRS UAH 20 per 50 KB.

“I turned my phone off – did not help. On arrival found in the account minus 3800 UAH! Needless to say that the service I have not even heard, not what I ordered”, – says Alexander.

After three weeks of trials of the case, Kyivstar has refused to return the money to the customer. If funds were deducted correctly.

“Information about “Roaming in the aircraft” operator site. Google about the service also knows nothing. Employee call center which I left a complaint heard nothing about it” – summed up Alexander Dovgopol.

In the main office of the company “Kyivstar” were searched. The company President Petro Chernyshov said that the search was linked to the case in which there are three of the Treaty concluded the previous management of the company. The effect of these documents has expired. During the search was attended by about 30 of the tax police and tax four majors.

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